Best shared inbox app
That’s why, for business texting for companies who already use Slack, there is no better solution out there. It transforms what you think you can do with business texting.Ĭlerk is built specifically for Slack and specifically for texting. Bulk messaging is a powerful feature that turns your business texting from a one-dimensional customer support tool into a marketing powerhouse. But with Clerk, you can easily and simultaneously send thousands of text messages to customers, extending your reach for promotions, event reminders, product launches, and more. With Front, you can only send individual, 1-to-1 texts.
It streamlines and provides visibility into customer service, which can easily otherwise become disorganized. You can assign anyone from your team to pick up the customer requests as they come in, and easily track who is in charge of what, and where each customer request stands. If your company already uses Slack, this keeps your communication consolidated to that platform and increases adoption and visibility for every team member.įor customer support, one of business texting’s primary use cases, Clerk has a built-in ticketing system. With Clerk, all of your business texting lives in one place: Slack. Not only does this mean it takes longer to get up and running with the Front app and Twilio than with Clerk, but it also increases program switching during the day and decreases likelihood of adoption. Here are four reasons why:įront uses its own platform and its own user interface, meaning you and your employees will need to learn and use a new tool. Clerk is a great Front alternative for those companies who are not satisfied with what Front + Twilio is offering. When your company begins looking at business texting, the Front App may be one option you’re investigating – but what are the alternatives? There are countless business SMS and MMS solutions on the market, and finding the right one for you can feel like a challenge to navigate.įront combined with Twilio is a popular option, but compared to Clerk, Front lacks some core features that can enhance the functionality and usability of your business texting.